Job Summary
A Degree/Diploma in Business Management
- Minimum Qualification:Bachelor
- Experience Level:Mid level
- Experience Length:3 years
Job Description/Requirements
Duties and Responsibilities
- Receiving and signing in guests, and providing them with the required information on products and services.
- Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner and the hotel’s set standards.
- Receive feedback from guests using the hotel’s facilities, and address their requests, inquiries, or concerns.
- Preparing reports on various matters as reported at the reception such as complaints, suggestions, and concerns, and communicating them to the responsible Managers.
- Make and receive all telephone calls and provide callers with necessary information and assistance.
- Upsell hotel amenities and services to guests.
- Monitor and control of stationaries, supplies, and other consumables in the section.
- Support Library operations as and when required.
- Function as a center of information for guests and staff.
- Update the notice boards and the marketing screens.
- Keep abreast of attractions, current promotions, and hotel events to provide information to members and guests on request.
- Make purchasing and store requisitions for the department.
- Ensure the front desk is always clean and tidy.
Key Qualifications
- A Degree/Diploma in Business Management
- Must have at least 3 years’ customer service experience in a busy environment
- Excellent Communication skills
- Innovative and solutions oriented
- Honest and with strong integrity
- Ambitious, connector and a go-getter
- Intelligent, quick learner and quick thinker
- Good Customer service skills
