Kenyatta University Teaching, Referral and Research Hospital (KUTRRH) is a State Corporation under the Ministry of Health, registered under Legal Notice Number 4 of the State Corporations Act Cap 446. The Hospital seeks to engage qualified staff on a short- term contract for the positions listed below. Applicants must demonstrate diligence, commitment and a positive attitude.
CALL CENTRE AGENTS V/ST/5/2023 – 2 POSTS
Job Purpose
Reporting to the Customer Relations Officer, the Call Centre Agent’s job exists to provide exceptional customer service and support to clients, ensuring a positive experience and efficient resolution of inquiries, appointments, and general information.
Duties and Responsibilities
- Receive all external telephone calls to the Hospital and redirect them to the appropriate recipients in the
- Provide exceptional customer service and ensure a positive experience for
- Resolve customer complaints or escalate issues to the appropriate
- Liaise with accounts section on payment of telephone bills and purchase of calling cards in the
- Update Hospital telephone directory information for easier and convenient contacts in the
- Adhere to call center policies and
- Any other duty as assigned by the
Qualifications & Requirements
- Diploma in Front Office Operations, Communication or related field from a recognized institution
- Proven experience in a call center or customer service
- Fluent in English and Kiswahili languages
- Proficiency in Computer Applications
- Knowledge of medical terminology and Hospital procedures is an added advantage
- Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya,
Key Competencies
- Active listening skills to understand customer needs
- Problem-solving skills to handle customer complaints or difficult
- Ability to remain calm and professional under difficult
- Ability to handle multiple calls and inquiries
- Teamwork and collaboration skills to work effectively with
How to Apply
Online Application Process
For all applications, please indicate the subject as follows: JOB APPLICATION – [JOB REFERENCE NUMBER].
Note that you must attach the Application Letter, Curriculum Vitae, Filled Application Form, and Practicing License ONLY when you apply online via the portal, all in PDF format.
