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Receptionist Job (30k-40k)
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Administration Jobs In Kenya.

Title: Receptionist,

Industry: Hospitality,

Location: Nairobi,

Gross Salary: Ksh 30k-40k,

Our client is a modern, luxurious hotel in the heart of Nairobi, seeks to hire a receptionist who will be performing front desk customer service, answering inquiries, obtaining information for the general public, customers, visitors, and other interested parties, and providing a range of administrative and clerical support.

Duties and Responsibilities

  • Receiving and signing in guests, and providing them with the required information on products and services.
  • Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner and the hotel’s set standards.
  • Receive feedback from guests using the hotel’s facilities, and address their requests, inquiries, or concerns.
  • Preparing reports on various matters as reported at the reception such as complaints, suggestions, and concerns, and communicating them to the responsible Managers.
  • Make and receive all telephone calls and provide callers with necessary information and assistance.
  • Upsell hotel amenities and services to guests.
  • Monitor and control of stationaries, supplies, and other consumables in the section.
  • Support Library operations as and when required.
  • Function as a center of information for guests and staff.
  • Update the notice boards and the marketing screens.
  • Keep abreast of attractions, current promotions, and hotel events to provide information to members and guests on request.
  • Make purchasing and store requisitions for the department.
  • Ensure the front desk is always clean and tidy.

Key Qualifications 

  • A Degree/Diploma in Business Management
  • Must have at least 3 years’ customer service experience in a busy environment
  • Excellent Communication skills
  • Innovative and solutions oriented
  • Honest and with strong integrity 
  • Ambitious, connector and a go-getter
  • Intelligent, quick learner and quick thinker
  • Good Customer service skills

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Receptionist – Hospitality ) to vacancies@corporatestaffing.co.ke  before 31st May  2023.

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