WorkForce Africa

Talent | Engagement | Culture

Budget: Between Ksh 230K-300K Gross

Location:Full time, Based in Nairobi Kenya

Reporting to: Customer Service & Logistics Team Lead Export Markets

About Role

Execute the Customer Service and logistics operations for Export Markets and operational processes to achieve the relevant KPIs and continuously enhance and optimize the underlying processes, fostering collaboration and communication with all relevant functions within Beiersdorf and external business partners.

Must have experience: Exports/imports management, FMCG, working with SAP and

Main Accountabilities

FLUENCY IN FRENCH

·Execution of operational processes with Customer Service (such as Order Management for export customers, customer claims management,export documentation, etc.) and Logistics (such as outbound, Inbound,stock management, import clearance, Transport, and Reverse Logistics).

·Execute and deliver the KPI targets of the Consumer Unit (CU) reg. a, Customer

Service & Logistics,i.e. Service Level, Days Inventory Held,Forecast Accuracy, Direct

Cost of Selling, General Expenses Supply Chain,and savings as well as Pls

such as Orders processed on time,etc.

·Execute all customer service and logistics-related projects of export markets to drive efficiency and improved service level to Customers.

·Actively drive collaboration with other CU functions as well as functional supporters and actively promote Supply Chain and its KPIs in other functions.

·Execute all export customer service and logistics activities from hubs to customer locations within the CEWA

WorkForce Africa

Talent | Engagement | Culture

Budget: Between Ksh 230K-300K Gross

Location:Full time, Based in Nairobi Kenya

Reporting to: Customer Service & Logistics Team Lead Export Markets

About Role

Execute the Customer Service and logistics operations for Export Markets and operational processes to achieve the relevant KPIs and continuously enhance and optimize the underlying processes, fostering collaboration and communication with all relevant functions within Beiersdorf and external business partners.

Must have experience: Exports/imports management, FMCG, working with SAP and

Main Accountabilities

FLUENCY IN FRENCH

·Execution of operational processes with Customer Service (such as Order Management for export customers, customer claims management,export documentation, etc.) and Logistics (such as outbound, Inbound,stock management, import clearance, Transport, and Reverse Logistics).

·Execute and deliver the KPI targets of the Consumer Unit (CU) reg. a, Customer

Service & Logistics,i.e. Service Level, Days Inventory Held,Forecast Accuracy, Direct

Cost of Selling, General Expenses Supply Chain,and savings as well as Pls

such as Orders processed on time,etc.

·Execute all customer service and logistics-related projects of export markets to drive efficiency and improved service level to Customers.

·Actively drive collaboration with other CU functions as well as functional supporters and actively promote Supply Chain and its KPIs in other functions.

·Execute all export customer service and logistics activities from hubs to customer locations within the CEWA