Job Ref No. NuPEA/REC/HRA/02/06/2023

Reporting to the Administration Officer, the job holder will be responsible for manning the customer service desk/reception by:

• Collating and recording customer complaints and managing the suggestion box;
• Maintaining a register on all complaints raised by customers/visitors;
• Collecting and distributing hand delivered mail;
• Recording visitor’s details in the visitor’s register;
• Receiving and directing customers comprising of visitors, suppliers, stakeholders and the general public;
• Maintaining records of assets-telephone, equipment and peripherals;
• Issuing customer information services by providing required information, corporate publications, brochure’s and fliers;
• Assisting in dealing adequately or directing queries as raised with the relevant Officers;
• Receiving/ making telephone calls and directing them as appropriate;
• Receiving /mail documents /parcels and addressing them appropriately;
• Assisting in typing and filing of documents; and
• Assisting in organizing corporate events and stakeholders’ engagement;

Academic and Professional Qualifications

• Diploma in Public Relations, Customer Care, Customer Service or any other relevant filed from a recognized institution

Knowledge Skills and Competencies

• Shown merit and abiity as reflected in work performance and results;
• Be detail oriented, have ability to meet deadlines, while delivering on high quality results;
• Proficieny in computer applications; and
• Meet the provisions of Chapter Six of the Constitution of Kenya.

Terms of Service

• The appointment will be on temporary terms of service for a period of one (1) year

How to Apply

Applicants to include CVs with details of day-time contacts, current and expected salary, names and contacts of three referees. Applicants must also attach copies of all Certificates/ Testimonials and copy of National ID/Passport.

Candidates who meet the above requirements should submit their applications so as to reach the address shown below (clearly stating the reference in the letter and on the envelope) by close of business on 27th June, 2023 by 5.00 p.m. East African Time.

Only the candidates offered employment shall be required to present the following clearance certificates:

• Tax Compliance Certificate from Kenya Revenue Corporation(KRA)
• Clearance Certificate from Ethics and Anti-Corruption Commission(EACC);
• Clearance Certificates from Higher Education Loans Board (HELB);
• A Valid Certificate of Good Conduct from the Directorate of Criminal Investigations (DCI); and
• A current report from an approved Credit Reference Bureau (CRB).

Applications to be sent through post or delivered to the following address: –

The Manager, Human Resource and Administration

Nuclear Power and Energy Agency,

KAWI COMPLEX, 2nd Floor,

Popo Road, South C, along Red Cross Road,

P.O. Box 26374-00100

NAIROBI

Applications without the relevant qualifications, copies of documents/details as sought will not be considered.

Any form of canvassing shall lead to automatic disqualification.

Only shortlisted candidates shall be contacted